Question 1

Cancel MedPass (Purchased through website)

Accepted Answer

You have the flexibility to cancel your MedPass membership at any time. Just give our team a call at (833) 633-7277 during business hours (Monday to Friday, 9 am to 6 pm EST) to get started.

Please note that we do not offer refunds for any payments that have already been made. To avoid being charged again, be sure to cancel before your next billing cycle.

For more information, see our Refund Policy

Question 2

What is MedPass?

Accepted Answer

MedPass offers comprehensive health and wellness plans designed to provide individuals with affordable access to a wide range of services, including mental health, nutrition, fitness resources, and more.

Question 3

How can I get a MedPass plan?

Accepted Answer

You can easily create an account for a MedPass plan through our user-friendly website at www.medpassplans.com. The process is very quick and easy, but if you encounter any questions, feel free to email us at hello@medpassplans.com or simply chat with us.

Question 4

I already have a ClassPass account

Accepted Answer

If you already have a ClassPass account, you can still get your free credits with your membership.

Here's what you can do:

Head over to https://classpass.com/contact
Fill out the questions
Attached screenshots of your Premier or Premier+ membership

OR

Head over to ClassPass' chat on their website and send the following message: I’d like to transition my existing ClassPass plan to a MedPass “PREMIER OR PREMIER+” Corporate plan. My current ClassPass email is [INSERT EXISTING CLASSPASS EMAIL]. The company code for is [INSERT COMPANY CODE PROVIDED ON THE APP]. What are my plan options?

If you encounter any issues, contact us at support@medpassplans.com

Question 5

How to change my plan?

Accepted Answer

Changing your MedPass plan is quick and straightforward. Follow these steps to update your subscription:

Contact MedPass Support: To change your plan, simply reach out to our support team at support@medpassplans.com or call 833-633-7277.

Discuss Plan Options: Once you're in touch with our support team, they'll guide you through the available plan options and help you choose the one that best suits your needs.

Confirm the Change: After selecting your desired plan, our team will assist you in confirming the change. If there are any immediate billing adjustments required, they will inform you accordingly.

How Changing to a Higher-Priced Plan Affects Your Account

When upgrading to a higher-priced plan:

You will be billed immediately for the price difference.

For the latest information on billing adjustments, please refer to our updated Terms & Conditions.

Can I Change to a Lower-Priced Plan and Continue Using Current Features?

Absolutely! If you decide to downgrade your plan you can continue to enjoy all features of your current plan until the next billing cycle.

For any further assistance or queries regarding plan changes, don't hesitate to contact our dedicated support team. We're here to ensure you have a seamless experience with MedPass.

Question 6

ClassPass on free trial

Accepted Answer

During your Free Trial period ClassPass credits are not available. Once the trial expires, you'll be able to unlock either 6 or 11 credits, depending on your chosen plan.

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