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Articles on:Telehealth
How to use Telehealth feature?

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  • General FAQ
  • How to Start
  • Telehealth
  • Mental Health
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  • How Virtual Urgent Care Works?
    MedPass offers 24/7 Virtual Urgent Care, connecting you with a licensed doctor anytime, anywhere—no appointments needed. How to Access Virtual Urgent Care: 1️⃣ Open the MedPass app and navigate to the Telehealth section. 2️⃣ Select Urgent Care to get started. 3️⃣ A doctor will be assigned to you based on availability. 4️⃣ Connect via video or phone call to discuss your symptoms and receive treatment or prescriptions as needed. When Should YoFew readers
  • How does unlimited support work?
    With MedPass, unlimited support means you can access health and wellness services as often as you need, without restrictions or hidden fees. What’s Included in Unlimited Support? ✅ 24/7 Virtual Urgent Care – Speak with a doctor anytime for non-emergency medical concerns. ✅ Unlimited Mental Health Support – Schedule therapy sessions with licensed professionals whenever you need. How to Use It? 1️⃣ Open the MedPass app and select the service you need.Few readers
  • Can I Choose my Doctor?
    For urgent care telehealth visits, a doctor will be automatically assigned based on availability at the time of your appointment. This ensures you receive prompt care without delays. If you need to reschedule, you can book a new visit, and an available provider will be assigned accordingly.Few readers
  • What if I need to cancel?
    You can cancel your MedPass membership at any time by calling our team at (833) 633-7277 (https://medpassplans.aidesk.center/article/(833) during business hours (Monday to Friday, 9 am to 6 pm EST). Please remember that we do not offer refunds for payments that have already been made, so be sure to cancel before your next billing cycle to avoid additional charges. If you purchased your membership through the App Store, you’ll need to cancel directly through Apple. Please follow this link (hFew readers
  • Can I choose my therapist or healthcare provider?
    Yes. We know that finding the right fit with your provider is important. We offer a vast network of empathetic, patient-oriented healthcare providers for both your physical and emotional needs.Few readers
  • Do you accept insurance?
    Our plans don’t require insurance. We offer a monthly subscription with no hidden fees or copays, and there are no qualification requirements besides billing and profile information.Few readers
  • How do prescription discounts work?
    We offer prescription discounts through our Discount Rx card, saving you anywhere from 10% to 90% off your medications! Simply search for your prescription, compare prices, and find savings near you.Few readers

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